The delivery address is created by our internal sales department. Please send the desired delivery address to shop-order@hiwin.de.
If you have any questions about technical feasibility, please contact our internal technical sales team directly and send an e-mail to info@hiwin.de.
The order codes are broken down and explained in the respective catalogue for the product category. Go to Downloads -> Service (https://www.hiwin.de/en/service/downloads) and select the catalogue for the desired product using the filter function. Here, you will find all information on the order code.
The order codes are broken down and explained in the respective catalogue for the product category. Go to Downloads -> Service (https://www.hiwin.de/en/service/downloads) and select the catalogue for the desired product using the filter function. Here, you will find all information on the order code.
Our sizing tool helps you to find the correct product for your application. You can access this tool under Service -> Sizing tool (https://www.hiwin.de/en/service/auslegungstool). For more information, see “How does the sizing tool work?”
You can place an enquiry at any time, by e-mail to info@hiwin.de or by phoning us at +49 781 92378 0. We will arrange for the relevant person to contact you.
If you already have a personal contact in Distribution, you can contact them directly at any time.
You can find our data protection policy at https://www.hiwin.de/en/datenschutz
After registering, you can download the CAD data you need directly at any time.
There are several ways for you to obtain the CAD data you require:
Either select the desired product using the product finder and click on ‘CAD data’ on the product details page.
Or configure the product to meet your requirements in our CAD configurator under ‘Service’ or in our product configurator under ‘Tools’.
We will send you our CAD models free of charge by email on request.
There are several ways for you to obtain the CAD data you require:
Either select the desired product using the product finder and click on ‘CAD data’ on the product details page.
Or configure the product to meet your requirements in our CAD configurator under ‘Service’ or in our product configurator under ‘Tools’.
Unsere Gewährleistung beträgt 12 Monate.
Please try another browser. If the website still doesn't work, please email us at shop-support@hiwin.de.
Designs, configurations or standard articles can be saved under “My projects”. By clicking the saved articles, you can place them in the shopping basket or continue the design or configuration process.
The website is available in 7 languages. You can change the language by clicking the globe icon in the header of the website. An element for changing the language is displayed directly next to the shopping basket icon. Simply select the desired language.
At the request of many customers, we have implemented the "Chief Buyer" function in our webshop. This function allows you to decide which employees of your company can view the purchase prices in our webshop and which cannot. Currently, every user can view the purchase prices of his company.
The initial release of the "Chief Buyer" function for your company is done by the HIWIN Webshop team (shop-registry@hiwin.de or +49 781 93278-501). In your personal area, you can then define who is allowed to view prices within your company via the entry "User administration".
For all those who do not make use of this new function, it remains the case that every registered user can view the prices.
Registered users can change their password under My Account. To do this, the current password and the new password must be entered and updated. Please note the minimum requirements for the password. These appear when you move your mouse over the ‘New password’ field.
Please send an e-mail to shop-support@hiwin.de.
You can log in directly with your user data via the Log in button (https://www.hiwin.de/en/login). Before logging in for the first time, you need to register; see "How do I register?" (https://www.hiwin.de/en/customer-registration).
Activation takes place on the same day. You will receive a message from us when you can use the shop to its full extent.
Before logging in for the first time, one-off registration is required. To do this, click the link “Now register” under ‘Log in” (https://www.hiwin.de/en/customer-registration). Complete the registration form and send it. You will then immediately receive a confirmation link by e-mail. Please confirm that your entries are correct after opening the link. Your data will then be sent to us. As a rule, your access will be enabled within the next 2 hours. You will be notified by e-mail when this has been done. From this point on, you can log in to the website and use all functions. Please contact shop-registry@hiwin.de if you do not receive e-mail confirmation or have problems registering.
A confirmation e-mail is normally sent each time an order is successfully placed. If this is not the case, your e-mail address may have been saved incorrectly or the order may not have been placed correctly. If this happens, please contact our support team at shop-registry@hiwin.de
Perhaps you have already registered with your email address in our shop. If you have forgotten your password, simply click on ‘Forgotten password’. We will then send you a new password to the email address provided. If you continue to have problems, please contact our support team at shop-registry@hiwin.de.
Please send an e-mail to shop-registry@hiwin.de.
Registered users can manage their own personal customer area and can also view prices and delivery times for the products. Configurations and designs as well as shopping baskets can be saved in the personal customer area.
No. Our new web store has been online since December 2019. Unfortunately, you can no longer use the log-in data for the “old” web store. But you can re-register quite simply under https://www.hiwin.de/en/customer-registration, see also “How do I register on the website?“
We only store the data you enter in the registration form. Further information can be found in our data protection policy https://www.hiwin.de/en/datenschutz
There is a function of a lead shopper. Only employees who are named as lead shoppers can see prices.
See also: FAQ ‘What does the “Chief buyer” function mean?’
You may only have registered for our old web store. Our new web store was launched in December 2019. Unfortunately, you can no longer use the data for the old web store here. You can re-register quite simply by following the link https://www.hiwin.de/en/customer-registration. For further information, also see “How do I register on the website?”
Registered users can view their previous orders in the personal customer area under “My orders” (https://www.hiwin.de/en/my-account/orders). Previously ordered articles can be conveniently placed in the shopping basket and ordered again. There is also a direct quick ordering function in the shopping basket.
Configured products can be placed in your shopping basket and then ordered.
Registered and logged-in users can either save their configuration under My projects or add it to the shopping cart. The configuration is then stored there temporarily. You can order the configuration at a later date.
With the help of our sizing tools for linear guideways, linear axes and ball screws, you can calculate and select the right product for your desired application. The selected products must then be configured before ordering them. As a result of the technical calculation, it may no longer be possible to select specific properties/attributes in the configurator, as the product would then no longer be suitable for your application.
At https://www.hiwin.de/de/service/cad-konfigurator the "Data sheet" button is available in the respective configurator. This data sheet contains the most important technical features and drawings for the individually configured product. This function for configured products is currently only available for the linear guideway product group. Other product groups will follow.
You can select the desired product using the product finder (https://www.hiwin.de/en/Products/c/3952) and request the desired data on the detailed product page under "CAD data”. The CAD data will then be sent to you by e-mail right away. You can also start the product configurator under Service -> CAD configurator (https://www.hiwin.de/en/service/cad-konfigurator), configure the desired product and then request the CAD model in the same way.
Yes, articles can be returned. Before returning an article, please request a return number and enter it on the delivery note or on the outside of the package.
As standard, we normally dispatch all parcels with a weight of up to 30 kg with UPS, while all other parcels are delivered by a forwarding agency.
Our goods are predominantly packaged in recycled cardboard boxes and PE film.
Yes, we offer express delivery. Please contact your HIWIN representative for details.
Yes, you can specify a delivery date or request express delivery at a specific time. Please contact your HIWIN representative for details.
Linear guideways (block or rail separate): 84829900900
Linear guideways (block mounted on rail): 84821090900
Ballscrews (nut or shaft separate): 84839089900
Ballscrew (nut mounted on shaft): 84834030900
Linear axes (without motor): 84834090990
Linear axes (with motor): 84798997900
Linear motors: 85030099990
Torque motors: 85015100900
All further questions about customs tariff numbers will be answered by our internal sales team.
Yes, overseas delivery is possible. Please select the desired delivery address during the ordering process.
If goods are sent with our chosen forwarding agency, we bear the risk of transport. If you collect the goods yourself or commission your own forwarding agency, you bear the risk.
Shipping costs depend on the size of the order and are displayed and calculated individually during the ordering process.
For repair inquiries, please e-mail us under reparatur@hiwin.de or contact us by phone under +49 781 932 78 32. If a repair no longer makes financial sense, we will work with you to develop a suitable solution.
It goes without saying that quick servicing with a streamlined process is a top priority for us, for linear guideways, ballscrews or the electric drive technology product range. In the ballscrew product range, we offer the following additional services: With advance notice, repairs can be effected in 24 hours. Without prior notice, repairs usually take up to one week. If a repair no longer makes financial sense, we will work with you to develop a suitable solution. For repairs, e-mail us under reparatur@hiwin.de or contact us by phone under +49 781 932 78 32. You can find further information under https://www.hiwin.de/en/service/reparatur
Our standard delivery condition is FCA. To request other delivery terms, please speak to your personal contact partner or contact our support team.
You can find our GTC at https://www.hiwin.de/en/agb
You can find your point of contact or local dealer under Contact.
You can also reach us as follows:
Telephone: +49 781 93278-0
Mon-Thu 8am - 12pm and 1 - 5pm
Fri 8am - 12pm and 1 - 3pm
E-mail:
General enquiries to info@hiwin.de
Enquiries about linear axes to hx@hiwin.de
Enquiries about precision systems to precision@hiwin.de
Enquiries about strain wave gearboxes to datorker@hiwin.de
You can also contact us at any time via our chat.
We will be happy to help.
Payment is effected by invoice, and these terms cannot be changed. Feel free to contact us by phone, e-mail or chat if you require further information.
Payment for orders placed in our online shop can be effected via invoice. We reserve the right to demand payment in advance in the case of a low credit rating.
You can find our catalogues and assembly instructions in the Downloads range. Select ‘Catalogue’ or ‘Assembly instructions’ and then use the filter function on the left to select the product group. You can now easily download the catalogue or assembly instructions for the desired product in the respective language.
You need to fill in a project planning sheet whenever you require a sizing or service life calculation from us. It serves as a checklist with which you describe your application for us in as much detail as possible.
You can save a design at any time via the “Save” button. When you click this button after opening a new design for the first time, your personal Sizing-ID is generated. You can use the ID to re-open your design and continue the process at a later date. In order to do this, however, you need to make a note of your Sizing-ID. As an additional advantage, registered users can save a design in their personal customer area under “My projects”. They can then re-open the calculation and continue the process later under "My account" -> "My projects" (https://www.hiwin.de/en/my-account/hiwinprojects).
An individually configured product cannot be sized. The sizing tool merely serves to calculate a suitable product based on your application data. Configuration is carried out in the CAD configurator after selecting the appropriate standard product.
Every design is allocated a so-called Sizing-ID when it is saved for the first time. Making a note of and sharing this Sizing-ID allows you to open the design at a later date, in another browser or on a different PC. To do this, go to Service -> Sizing tools (https://www.hiwin.de/en/service/auslegungstool), enter the Sizing-ID in the first tile and click “Continue sizing”. Simultaneous editing of a design is not possible.
No installation is required to use our online tools. A functioning internet connection is all you need to use all services.
You can access the HIWIN calculation tool for linear axes (single axes, double axes and cantilever axes) via Service -> Sizing tool (https://www.hiwin.de/en/service/auslegungstool). Simply click the corresponding tile Linear axes. You can then enter your known data for a required application in the sizing tool. Some information is required by the sizing tool (compulsory details) in order to calculate an appropriate linear axis. There are also optional fields and values which are automatically generated by the calculation tool, but can in some cases be adapted. These data and values are explained and listed in the sizing tool itself under the information button. When you have entered the relevant data, the HIWIN sizing tool calculates the appropriate product for your application. When you have completed the design process, you can configure this product according to your requirements in the HIWIN CAD configurator and place your order. You can also download a datasheet of your calculation in PDF format. If you have any doubts, we will of course be glad to assist you in person, over the phone, by e-mail or via live chat.
Please send applications, in PDF format only, to juelide.altan@hiwin.de. You can find further information under https://www.hiwin.de/en/karriere-uebersicht
Please send an e-mail to shop-quotation@hiwin.de.
You can view your orders in your personal area under My orders. You will also find information about the order status there.
Only registered and logged-in users can view delivery times. If you have registered and do not see any delivery times or do not wish to register, you can contact us or send an e-mail to shop-registry@hiwin.de. We will get back to you as soon as possible. If you are not yet registered, you can do so here at any time.
Only registered users can view prices. If you have registered but still cannot see any prices, or if you do not wish to register, you can contact us or e-mail us at shop-registry@hiwin.de. We will get back to you as soon as possible. If you have not yet done so, you can register conveniently at any time under https://www.hiwin.de/en/customer-registration.
The delivery time is the production time plus the actual delivery time of our shipping partner. The production time is displayed on the detailed product page and in the shopping basket. You will see the delivery time of our shipping partner after clicking the “Go to check-out” button and selecting the delivery address and mode of dispatch.
All standard products can be ordered online. If you require a product which deviates from the standard, please contact our internal sales team or your personal contact in our Distribution department, and we will work out a solution with you.
Orders cannot be placed online without registering first. You can register and log in at any time under https://www.hiwin.de/en/customer-registration.
You can order conveniently by e-mail or fax at any time.
Before you can order goods, you need to register as a customer under https://www.hiwin.de/en/customer-registration. To do this, click the link “Now register” under ‘Log in”. Complete the registration form and send it. You will then immediately receive a confirmation link by e-mail. Please confirm that your entries are correct after opening the link. Your data will then be sent to us. As a rule, we will enable your access within the next 24 hours. You will be notified by e-mail when this has been done. From this point on, you can log in to the website and use all functions. Please contact shop-registry@hiwin.de if you have problems registering.
Yes, the account is activated by our internal sales team. This links your conditions with our web shop so that you receive the same conditions.
There is no minimum order value in our web store.
It is not possible to change an order online. Please contact your HIWIN representative if required.
You can collect your articles directly in the shopping basket, where the sales price is displayed. If desired, you can also generate a quotation directly in PDF format from the shopping basket.
Please send an e-mail to shop-support@hiwin.de.
Please send an e-mail to shop-order@hiwin.de.
You can select the desired product using our product finder and either order it directly or adapt it to your requirements in the CAD configurator. (Configured) products can then be placed in your shopping basket. Registered users can place their orders via the shopping basket. Here, prices and delivery times are also shown again. During the ordering process, you will also be asked to enter the delivery address, select method of payment and delivery option. After successfully placing your order, you will receive an order confirmation via e-mail. You can view all orders in your personal customer area under “My orders”. And if you know the article number or order code from previous orders, you can use the convenient “Quick ordering” function to add a product to your shopping basket.